When will my Octavian K. purchase arrive?
If it’s in stock, your piece will ship within one business day. Out-of-stock and made to measure orders will ship within five weeks. If you’re on a tight deadline, we’ll do our best to take care of you – just drop us a line at email@example.com to talk rush orders.
Where do you ship?
We ship anywhere within the UK, and to any international destination. We can also ship to P.O. boxes (either international or domestic).
Do you ship outside the UK?
Yes! We offer free express international shipping on orders over £1500. Your order will be delivered by UPS. The shipping cost for orders under £1500 is £100 in your local currency..
Uh-oh. I’ve ordered the wrong size.
Fear not, we’ll happily exchange your piece for the correct size within 30 days of delivery in the UK. Just email us at firstname.lastname@example.org and let us know which is the piece you want to exchange and the piece that you want instead and you will get a free Return Label. Unfortunately, at the moment we’re unable to exchange international orders.
How can I return an item shipped internationally?
You’ve got 30 days to return anything you don’t want to keep. Just let us know what you’re returning at email@example.com and we’ll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. The cost of the international returns label will be deducted from your overall refund.
Is my international order covered by insurance?
Yes, you can rest easy – it’s completely insured until it reaches you.
Can I exchange something in my international order?
We don’t offer international exchanges right now. However, you can modify or cancel your order before it ships. Please let us know at firstname.lastname@example.org and we’ll get right on it for you.
How long do international orders take to arrive?
In-stock orders ship within one business day. Out-of-stock and made-to-measure garments ship within five weeks.
As soon as your order ships, we’ll send you an email containing tracking information so you can keep a watchful eye on it as it makes its way to you. It can take up to 48 hours for your courier to generate tracking information on their website, so don’t panic if it doesn’t show up right away. If your tracking information hasn’t appeared within 5 business days, please let us know at email@example.com and we’ll get right on it for you.
Do I have to pay customs and duty charges on international orders?
Yes, any customs fees, import duties, taxes, or other local charges are your responsibility. They are beyond our control as they are set by the Customs Authority of the destination country, and they depend on a number of factors such as local VAT rates and local import taxes.
Will any duties & taxes on my order be refunded?
International customs duties and sales taxes are non-refundable through Octavian K., but you may be able to recover these by contacting your local customs office directly. As it varies from country to country, you might want to check your customs office’s policy.
How long does shipping take?
For orders within the UK, shipping normally takes 1-2 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.
I think my package is lost. What should I do?
For any issues with your delivery, just get in touch at firstname.lastname@example.org and we’ll sort it out. And no need to worry, we insure all orders so you can sit back and relax.